Service Level Agreement
Context: Business
An agreement that defines expected service levels, responsibilities and performance measures between a service provider and customer.
An agreement that defines expected service levels, responsibilities and performance measures between a service provider and customer.
Context: Business
An agreement that defines expected service levels, responsibilities and performance measures between a service provider and customer.
These examples show the abbreviation in context. They are explanatory examples, not medical, legal or professional instructions.
βThe contract defines response-time targets in the SLA.β
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